Privacy Policy
This explains what Noticed collects, why, who sees it, and what you can do about it. It covers the Noticed iOS app and the Noticed websites. Noticed is for people aged 18 and over.
1. What we collect
You give us
| What | Why |
|---|---|
| Name, city, profile photo, bio, portfolio photos, category, rate, preferences | Your profile, which other people on Noticed see |
| Email address (from Apple or Google sign in) | Signing you in and contacting you about your account |
| Age and gender | The 18+ rule, and a host's optional preference when filling an event. Neither is shown on your profile |
| A selfie | Checking you are a real person before others can find you, or before you can post or hire |
| Identity documents (optional) and business documents (hosts, optional) | Verification. Reviewed by staff, then deleted |
| Event details, messages, ratings and notes, reports | Running bookings and keeping people safe |
| Payment details | Entered with Stripe, our payment processor. We never see or store your full card or bank numbers |
Location
- Discovery location. While the app is open, and only if you allow location access, the app sends your position so that nearby work and nearby people can be shown. We round it to about 110 metres before storing it, keep only the latest one, and use it for distances and the Now + map. Your device may share a precise position with the app to do this; what we store is the rounded one. You can turn location off in iOS Settings at any time.
- During a shift. If you leave "share location during a shift" on, your live position is sent to the host of that event while you are checked in. It is passed straight to them and not stored.
- Check in and Now +. A host's position when posting a Now + call becomes the event's location. Positions sent with a check in or an SOS are used for that action; an SOS position is kept on the safety report.
Selfies, identity documents and face checks
A member of our staff looks at your selfie (and, if you choose identity verification, your identity document) and decides. We do not currently use automated face analysis. The images are deleted as soon as the decision is made.
We generate
- Bookings, check in times (stamped by our servers), hours worked, and a ledger of every movement of money.
- Notables (in-app points), ratings and completion counts.
- Device tokens for push notifications, if you allow notifications.
- Technical logs: IP address, device and app version, and errors, used to run the service and investigate abuse.
We connect, only if you ask
- Instagram and TikTok: your handle, follower count and post statistics, to show on your profile. We never read your messages or post as you. Disconnect at any time.
- Google Calendar: your busy times only, to warn about clashes. Not the titles, guests or details of anything.
2. What we do with it
- Run your account and show your profile to the people it is for.
- Match work to people, hold and move money, and keep the records the law requires.
- Screen text automatically. Messages are checked for phone numbers, email addresses and attempts to take a booking off Noticed, and messages, profiles, event text, team names and rating notes are checked against a list of slurs, sexual content, strong profanity and threats. Refused text is stored for trust and safety and not shown to anyone.
- Investigate reports. Our staff can remove a message, a bio, a photo or an event that breaks the community guidelines, and suspend accounts. Each action is recorded.
- Send notifications you have allowed.
We do not sell your personal information, share it with advertisers, or use it to track you across other companies' apps and websites.
3. Who sees what
Other people on Noticed see your name, photo, city, category, bio, portfolio, rating, completed bookings, verification status, connected social numbers, and roughly how far away you are. They never see your email, age, gender, exact location, wallet, calendar contents, selfie or documents. A host you are booked with also sees your check in time, hours, and your live location during the shift if you leave it on. If you block someone, neither of you can see the other's profile, messages in a shared chat, or contact each other.
Service providers run parts of Noticed for us and may only use your data to do that:
- Amazon Web Services: hosting, photo and document storage.
- Stripe: payments (cards, Apple Pay, Cash App Pay and Link), and payouts to talent through Stripe Connect.
- Google: Sign in with Google, Maps and Places (venue search, addresses, maps and venue photos), Calendar if you connect it, and Firebase Cloud Messaging for push notifications.
- Apple: Sign in with Apple and Apple push notification delivery.
- Meta (Instagram) and TikTok: only if you connect those accounts.
We share information when the law requires it, or when it is necessary to protect someone from serious harm.
4. How long we keep it
- Profile and content: until you change it or delete your account.
- Selfie and identity document images: deleted as soon as staff decide.
- Payment, ledger and tax records: as long as the law requires, including after account deletion.
- Safety records (reports, takedowns, refused messages): kept to stop removed accounts coming back.
5. Deleting your account
You can delete your account in the app: Settings → Delete my account. Your profile, photos, bio, location, device tokens and connected accounts are deleted, your sign in is unlinked (and, for Sign in with Apple, revoked with Apple), and your messages are replaced with "Message deleted". Records we are required to keep, such as payments, are kept and not used for anything else. If money is in your wallet when you delete, a host's top ups are refunded to the payment method they came from; anything that cannot be paid out or refunded is recorded as owed, and your email is kept on that payment record only, so we can return it. Money in your wallet never stops a deletion. Deletion may be refused while you have an event in progress or a booking you are confirmed on, so that nobody is left stranded; the app says what to do first.
6. Your rights
You can ask to see, correct, export or delete your data, object to a use of it, and withdraw any consent you gave (for example location, notifications or a connected account). Email support@noticedapp.com and we will answer within 30 days. If you are in the EEA or UK you can also complain to your data protection authority; if you are in California you will not be treated differently for using these rights.
7. Children
Noticed is for people aged 18 and over. If we learn an account belongs to someone younger, we close it and delete its data. Tell us at support@noticedapp.com.
8. Security
We do not store passwords for app accounts: you sign in with Apple or Google. Traffic is encrypted, sign in tokens are kept in the iOS keychain, stored connection tokens are encrypted, and access to production data is limited.
9. Changes and contact
When a change matters we will tell you in the app before it takes effect. Questions and requests: support@noticedapp.com. Noticed App LLC, 30 North Gould Street, Sheridan, Wyoming 82801, United States.